| COMMUNICATIONS SKILLS |
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1- Conducting Effective Negotiations
2- How to Communicate at Work
3- Effective Persuasion; Getting Past 'NO'
4- How to Close any Deal Successfully
5- Body language; How to Read Others Mind
1- Conducting Effective Negotiations
Negotiation
is a discussion between two or more disputants who are trying to work out a solution to their problem
Effective Negotiation helps you to resolve situations where what you want conflicts with what someone else wants so you can reach a fair situation where both parties feels comfortable.
The ideas you will learn from the seminar are very helpful in any negotiating situation, whether one is interviewing for a job, buying a car, leasing a house, making a sell or negotiating between managers and workers for salary increase and conditions of service or a major contract.
This is a valuable seminar that can have long-term beneficial effects on your effectiveness in business and also in personal life
Seminar objectives:
• Understanding Types of Negotiation
• Seeing Other Points of View
• Defining Your Negotiation Style
• Working with Your Own Negotiation 'Rules' and Beliefs
• Negotiation Upwards and Downwards
• Knowing Your Bottom Line
• Knowing What to Give Away
•Dealing with Hidden Agendas
• Making Decisions
• Closing The Deal
2- How to Communicate at Work
Communication is a process that allows organisms to exchange information by several methods, and it is the successful transmission of information through a common system of symbols, signs, behavior, speech, writing, or signals
Communication is vital with colleagues; customers, or managers, and frequent inappropriate communication causes relationship difficulties, which hinder teams and organizations from meeting their objectives. Therefore, the ability to communicate well is necessary for each individual and a skill which constantly needs to be enhanced and developed.
Regardless of the size of business you are in – whether a large corporation, a small company, or even a home-based business – effective communication skills are essential for success
The program will teach participants how to:
• Identify their own and others learning and workplace behavioral styles
• How to encourage greater teamwork and understanding in the workplace
• How to reduce stress and make the work more effective and pleasant for everyone
• How to build customer and employee satisfaction
• How to solve problems with your team
• How to deal with your boss without losing your job
3- Effective Persuasion; Getting Past 'NO'
Successful people don't take "NO"for an answer
Persuasion is a form of social influence. It is the process of guiding people toward the adoption of an idea, attitude, or action by rational and symbolic means
The strength of your agreements, understandings and relationships can make the difference between success and failure. Weak agreements always break down. They bring nagging dissatisfaction and frustration into your business and personal lives. Strong agreements help you reach and exceed your own objectives, while bringing common satisfaction to all parties
Getting Past No is the state-of-the-art seminar on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations
You will learn how to:
• Stay in control under pressure
• Defuse anger and hostility
• Find out what the other side really wants
• Counter dirty tricks
• Use power to bring the other side back to the table
• Reach agreements that satisfies both sides' needs
4- How to Close any Deal Successfully
Value is NOT in the product; it is a psychological concept in the mind of the customer, it’s a measure of their product or service and usually makes it worth MORE in the customer's mind
Remove the fear of failure by learning to use trial "closes" or "temperature taking questions" to feel out a client. You will be taught to recognize a "buying signal" and ask for the customer's commitment in a non-threatening manner and lot more…
In this program:
• Removing the fear of failure
• What are 'Trial Closes'?
• How to recognize a 'Buying Signal'
• Seven proven closing techniques
• What to do after asking a closing question?
• Helping your customer make that decision
• Close Quickly, Effectively, Confidently, and Successfully
5- Body language; How to Read Others Mind
Body language is a term for communication using body movements or gestures instead of, or in addition to, sounds, verbal language or other communication
Body language is a non verbal communication known as "NVC"; and is usually understood as the process of communication through sending and receiving wordless messages
People rarely recognize how much information they give off and how noticeable it is to the human eye, even to the untrained person
The ability to accurately read body language is another “mind reading” skill that will dramatically increase your ability to communicate with people around you and to understand the nonverbal signals that everyone displays
The skills and knowledge you will learn in this seminar will be very useful tools for achieving success in business and in life
You will learn from this seminar:
• How to master and control your own body language
• How to read the body language of others
• How to influence people through your new skills and perception
• Significantly increase your ability to build relationships
• Determine a person’s anxiety level
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